Privacy Policy

When you interact with Parvata Retreat — whether through our website, contact form, booking enquiry, WhatsApp, email, or in person — we may collect the following categories of personal information:

• Identity information — your full name, as provided when making a booking or enquiry
• Contact information — email address, phone number, and WhatsApp number
• Booking details — check-in and check-out dates, number of guests, room type preference, and special requests
• Government ID — a copy or details of a valid photo ID (Aadhar Card, Passport, Driving License, or Government ID) collected at physical check-in as required by law
• Communications — messages, queries, or feedback you send us via any channel
• Technical data — IP address, browser type, device information, and website usage data collected automatically when you visit our site
• Payment information — we do not store card details; any payment processing is handled by third-party providers

The information we collect is used solely to provide you with our hospitality services and to improve your experience at Parvata Retreat. Specifically, we use your data to:

• Process and confirm your booking or enquiry
• Communicate with you about your stay — including confirmations, reminders, and any changes
• Respond to your questions, requests, or feedback
• Comply with legal requirements, including ID verification at check-in as required under Indian hospitality regulations
• Improve our website, services, and guest experience based on usage patterns
• Send occasional updates about Parvata Retreat — only if you have opted in to receive them

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or trade your data to any third party for marketing purposes.

We treat your personal information with care and do not share it unnecessarily. We may share your information in the following limited circumstances:

• Service providers — trusted third parties who help us operate our website or provide services (e.g. website hosting, email delivery), bound by confidentiality agreements
• Legal obligations — where we are required to disclose information by law, court order, or government authority in India
• Safety — where disclosure is necessary to protect the safety of guests, staff, or the public
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice to you

We never sell your personal data. We never share your information with advertisers or marketing companies.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

• Essential cookies — necessary for the website to function correctly; these cannot be disabled
• Analytics cookies — help us understand how visitors interact with our site (e.g. pages visited, time spent); this data is aggregated and anonymous
• Preference cookies — remember your settings and choices to improve your return visits

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the website.

We retain your personal information only for as long as is necessary for the purposes outlined in this policy, or as required by applicable law.

• Booking records — retained for a minimum of 3 years for accounting and legal compliance purposes
• ID documents — retained only for the duration required under Indian hospitality regulations and deleted thereafter
• Contact and enquiry data — retained for up to 2 years unless you request earlier deletion
• Website analytics data — retained in anonymised form; no personally identifiable information is stored beyond 12 months

Once your data is no longer required, we securely delete or anonymise it.

Under applicable data protection laws in India, you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal data we hold about you
• Right to correction — you may request that we correct any inaccurate or incomplete information
• Right to deletion — you may request that we delete your personal data, subject to our legal obligations to retain certain records
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing
• Right to object — you may object to processing of your data for marketing or promotional purposes at any time

To exercise any of these rights, please contact us at info@parvataretreat.com. We will respond to all legitimate requests within a reasonable timeframe.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure.

• Our website uses HTTPS encryption to protect data transmitted between your browser and our server
• Access to personal data is restricted to authorised staff members only, on a need-to-know basis
• Physical records containing guest information are stored securely at our property
• We regularly review our data handling practices to ensure they remain appropriate

Our website may contain links to third-party websites or services — such as Google Maps, WhatsApp, Instagram, or Facebook. These links are provided for your convenience.

Parvata Retreat is not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any third-party site you visit. Clicking a third-party link on our website does not imply our endorsement of that site or its privacy practices.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or legal guardian.

Children are welcome as guests at Parvata Retreat when accompanied by adults. Any personal information collected in relation to a minor guest (such as inclusion in a booking record) is handled with the same care and in accordance with this policy.

If you believe we have inadvertently collected personal information from a child under 18, please contact us at info@parvataretreat.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes have been made constitutes your acceptance of the updated policy.

If we make any significant changes that affect how we use your personal data, we will make reasonable efforts to notify you directly — by email or a prominent notice on our website.