Privacy Policy
At Parvata Retreat, we value your privacy. This page explains in simple terms what information we collect when you get in touch or make a booking, and how we use it. We keep things straightforward because we believe your trust matters more than legal jargon.
When you contact us or make a booking — by phone, WhatsApp, email, or through our website — we may collect:
- Your name and contact details (phone number, email address)
- Booking details such as check-in and check-out dates, number of guests, and room preferences
- Any special requests or requirements you share with us
- Government-issued ID details collected at check-in, as required by law
We use your information only to manage your booking and ensure your stay goes smoothly:
- To confirm and manage your reservation
- To communicate with you about your stay
- To accommodate any special requests you have made
- To comply with legal requirements for guest ID verification
We do not sell, rent, or share your personal information with third parties for marketing purposes.
The following policies apply to all guests staying at Parvata Retreat:
| Check-in & Check-out | Check-in time is 2:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and cannot be guaranteed. |
| ID at Check-in | Valid government-issued ID cards for all guests are required during the check-in process. Accepted documents include Aadhar Card, Passport, and Driving Licence. |
| Outside Food | Outside food is not permitted on the property. |
| Smoking | Parvata Retreat is a non-smoking property. Smoking is not permitted inside the rooms. Designated outdoor areas may be used for smoking. |
| Pets | Pets are not allowed on the property. |
| Swimming Pool | Swimming pool hours are from 7:00 AM to 7:00 PM. Guests are requested to follow all swimming pool instructions and guidelines. |
| Cancellation | Cancellation less than 14 days prior to check-in: 100% retention charges will apply. Cancellation 15 days or more prior to check-in: 50% retention charges will apply. |
Your information is stored securely and accessed only by our team members who need it to manage your booking. We take reasonable steps to protect your personal information from unauthorised access or misuse.
Our website may use basic cookies to help it function properly. We do not use cookies to track you across other websites or for advertising purposes.
Get in touch with us directly — we're happy to help.
Parvata Retreat
Inchathotty, Ernakulam, Kerala 686681
+91 9961010011 ·
0485 2571043
info@parvataretreat.com
